Frequently Asked Questions

Everything you need to know about shopping with CÍ OFFICIAL

What is the standard shipping timeframe?

We process all orders within 1-2 business days. Standard domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.

How can I track my order?

Once your order has been dispatched, you will receive an email confirmation containing a unique tracking number and a link to monitor your package's progress in real-time.

What is your return and exchange policy?

CÍ OFFICIAL offers a 30-day return policy for all unused and unworn items in their original packaging. Please visit our Returns Portal to initiate a request for a refund or exchange.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are your products ethically sourced?

Quality and integrity are at the core of CÍ OFFICIAL. we partner exclusively with manufacturers who adhere to strict ethical labor practices and sustainable material sourcing standards.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.